At 4:19PM EST Check21.com began to experience significant performance degradation that led to wide-scale timeouts for all API endpoints and frontend portals. The IT team has identified communication with SQL as the cause. After investigation, the team decided to restart the communication layer. All components are now operational. The team will continue to investigate the cause and determine how it can be avoided in the future.
Posted Jan 17, 2022 - 21:45 UTC
This incident affected: Check21.com Payment Gateway APIs (Check21.com Payment Submission API, Check21.com Payment and Customer Update API, Check21.com Payment Status Verification API) and Management Portal, Image Processing APIs, CheckVerification.com Verification Gateway APIs.