At 1:55PM EST the Production environment server unexpectedly restarted to perform OS updates. The OS updates took a total of 12 minutes to perform causing all API's and portal access to timeout. The team is investigating why the OS was restarted when automatic restarts (for updates) is disabled.
Posted May 16, 2021 - 18:20 UTC
This incident affected: Check21.com Payment Gateway APIs (Check21.com Payment Submission API, Check21.com Payment and Customer Update API, Check21.com Payment Status Verification API) and Management Portal, Image Processing APIs.